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Christmas and New Year Orders, Deliveries and Dispatch Information

Posted on 20th Oct 2016 @ 11:59 AM

Please allow extra time for all deliveries in the run up to Christmas.


You will receive an email when your item is dispatched but please be aware that all couriers and postal services will be experiencing higher numbers of packages than usual and there may be delays in receiving your items so bear this in mind before chasing your order.
Additionally, over the Christmas period and especially in times of adverse weather, from experience we know that many parcels do not even get delivery attempted by Royal Mail so we always recommend calling into your local Sorting Office, ensuring that they do not hold any packages for you, before contacting us.

Don't let them tell you that you'll always have been carded. This is not true!

Christmas and New Year Dispatch

There will be no dispatch over the Christmas and New Year holiday period.
This will affect all warehouse dispatch as well as most suppliers, who will also be on shutdown over the holiday period.

There will be NO dispatch after Friday 16th December.
Dispatch will resume on Tuesday 3rd January 2017.

AFTER FRIDAY 16th DECEMBER, ALL CONTACT AND ENQUIRIES MUST BE MADE VIA EMAIL OR OUR CONTACT FORM.

 

Dispatch Timescales

If you have any queries about whether your order will be received in time for Christmas, please enquire with us, by email, as soon as possible (preferably before placing your order)

For many made-to-order items, the cut-off period will be considerably earlier as items require ordering in from suppliers

More guidance on despatch/lead times can be found on the individual product pages.



Please note that orders received over the holiday period will be processed as our suppliers re-open for business, after the New Year holiday period.

ORDERS PLACED OVER THE CHRISTMAS AND NEW YEAR PERIOD WILL NOT BE PROCESSED UNTIL TUESDAY 3rd JANUARY 2017.
ORDER TURNAROUND/DISPATCH TIMES WILL BE TAKEN FROM THIS DATE - NOT THE DATE OF ORDERING